Customers outside the UK will be responsible for returning the items. 7iDP do not cover the cost returns outside of the UK mainland.
During normal service (major sales eg. Black Friday, Janurary sales etc and following holiday periods eg Bank Holiday, Easter, Christmas etc are excluded) items will be despatched from our warehouse on the day they are ordered (within the hours of 8AM and 3PM) and we aim to deliver within 2 working days.
Any additional information relevant to the delivery should be added by the customer under ‘Order notes’ at the checkout.
Any issues with an order, access to refunds or queries about delivery should be directed to 7iDP via email at the following address firstname.lastname@example.org
Please make sure ALL returns have accompanying paperwork and details of your original purchace (order number). We cannot process refunds without this information.
The goods must be unworn, unused, unwashed and in ‘as sold’ condition, in the original packaging with all original labels attached. You must also provide proof of purchase. If items are not in ‘as sold’ condition, we reserve the right to charge a minimum 20% re-stocking fee.
All returns are processed by way of a refund allowing you to reorder the correct item. We aim to process returns within 10 working days. Follow the steps below to make your return to us easy.
Head to the link below and fill out the returns form:
On receipt of your return (all being in order) we will refund the account on which you made the purchase, this may take up to 7 working days from the date of receipt. Your refund will be processed and applied to the card on which you paid/your Paypal account.
Please return the items for refund and reorder online at 7protection.com. Subject to availability they will be despatched as per a new order.
We will do our upmost to ensure your interface with our brand results in a positive experience.
7iDP warrant all original 7iDP products for a period of one year to be free of any defects in workmanship or materials. The warranty does not extend to any damage experienced through crashing, misuse, abuse, negligence, poor fit, modification or alteration or if used other than in the manner intended.
7iDP make no other expressed or implied warranties or guarantees. 7iDP shall not be liable for any incidental or consequential damages.
If you believe your 7iDP product has a potential warranty problem:
1. Immediately cease using the product.
2. Return to 7iDP with a full description of the warranty issue, a description of any incident that resulted in the warranty claim and a copy of your proof of purchase.
3. Items deemed to be covered by the above warranty will be repaired or replaced with an item of comparable size/style and value at our discretion. Goods which we do not consider warranty will be shipped back to you.
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